Section 112 - Complaints and Grievances

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Step A: If a problem exists involving a student and a college employee, a college policy or procedure, the student should seek to resolve the problem by discussing the situation with his/her instructor or advisor. If this does not resolve the problem, the student or instructor/advisor should then contact the Campus Counselor. Some type of resolution should be attempted at this point. If it is obvious that the problem cannot be resolved, the Campus Counselor should advise the student of the next step in the appeal process.

Step B: If the problem cannot be resolved through informal discussion as outlined in Step A, the grievance should be submitted in writing to the Vice President of Student Affairs. The aggrieved student should present such grievance, in writing, within five (5) college days of the occurrence of the event on which the complaint is based.

Step C: In the event that the grievance has not been disposed of to the satisfaction of the aggrieved student or in the event that no decision has been reached within five (5) days after the initial meeting as outlined in Step B, the grievance shall be reduced to writing and referred to the College President. The College President shall hear the parties involved in the grievance at a meeting within ten (10) days after the receipt of the written grievance. Within five (5) days after the meeting, the College President will issue a decision in writing. The College President’s decision will be final.

Step D: If the grievance involves a MnSCU policy or the actions of a College or University President, a student may further appeal the College or University decision through the Chancellor of MnSCU to the MnSCU Board. The decision of the Board is final and binding.

No retaliation of any kind shall be taken against a student for participation in a complaint or grievance. These procedures also shall protect data privacy rights.

All grievances must be submitted in writing on the Student Grievance Procedure Report which is available through Student Affairs offices.

This grievance procedure does not prohibit the student from filing a grievance with any of the appropriate federal, state or local departments of human rights. However, students are encouraged to use the formal procedure above.


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