Administrative Support Careers

Open the doorway to new employment options.


Receptionist - Certificate

1) 1000 level (minimum) General Education courses required unless specified

Receptionist - 25 credit Certificate
Gainful Employment Information

Estimated Costs for this Major

English/Communications requirement
Choose one 2 credit (or greater) English or Communications course.
2 cr
Math requirement
Choose one 2 credit (or greater) Math course.
2 cr
Job Seeking Skills
Students will gain independence and proficiency in job searching skills through activities and assignments designed to help them learn how to find jobs, how to prepare to apply for jobs, and how to present themselves as candidates for jobs. Skills covered will include how to search electronically for a job; how to develop written documents needed for a successful self-directed job search, including how to create an electronic portfolio; and how to secure, conduct, and follow up on job interviews. (Prerequisite: None) (1 Credit: 1 lecture/0 lab)

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1 cr
College Speech
Students develop interpersonal, small group, and public speaking skills as well as an understanding of basic communication principles. (Fulfills MnTC Goal 1) (Prerequisite: None) (3 Credits: 3 lecture/0 lab)

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3 cr
Computers: Issues and Applications
This course will develop computer concepts and applications for the general computer user. The focus may include such topics as: historical events and current/future trends, PC (personal computer) concepts, file management and storage, the Internet, digital communications, and computer security, ethics, and privacy. The course will examine the computer's role as a productivity tool in society through an understanding of computing systems and proficiency in popular software applications (word processing, spreadsheet, database management, and presentation graphics), as well as online learning software. Microsoft Office 2013/Office 365 is required software for those taking this course online. (Prerequisite: None) (3 Credits: 3 lecture/0 lab)

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3 cr
11 crs
Word Processing I
This course covers utilization of word processing software to perform basic word processing applications. (Prerequisite: ADMS2410 Keyboarding I or concurrent enrollment) (2 Credits: 2 lecture/0 lab)

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2 cr
Office Procedures
This course provides an overview of procedures and theory for administrative support personnel. Students will identify the personal qualities, skills, and technical knowledge required of the administrative professional in today's business environment. The following topics will be explored: teamwork, managing stress, ethical behavior, customer service, technology etiquette, travel arrangements, and processing workplace mail. A summary of the job search process and preparing a resume is included. An overview of standard filing rules published by the Association of Records Managers and Administrators (ARMA) is incorporated through the use of a filing simulation kit. (Prerequisite or Concurrent: ADMS1417, or ADMS2410) (3 Credits: 3 lecture/0 lab)

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3 cr
Customer Service Concepts
This course provides an introduction to customer service concepts and skills that are essential for professionals in today's business environment. Effective customer service techniques ranging from appropriately resolving customer complaints, exceeding customer expectations, and analyzing the impact of customer satisfaction will be studied. (Prerequisite: None) (3 Credits: 3 lecture/0 lab)

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3 cr
Keyboarding I
Students will learn the alphabetic and number keys by touch using proper techniques on the computer keyboard; improve speed and accuracy; format basic business documents including memos and letters; and proofread and apply language arts skills. (Prerequisite: None) (3 Credits: 2 lecture/1 lab)

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3 cr
Keyboarding II
This course covers production typing using basic business formats. In addition to reviewing office document formats from ADMS 2410 (Keyboarding I), new formats of multiple-page documents and those requiring use of additional word processing features will be covered. Students will continue to develop speed, accuracy, and proofreading skills while demonstrating proper office ergonomics. (Prerequisite: ADMS2410 or equivalent) (3 Credits: 2 lecture/1 lab)

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3 cr
14 crs

Total Credit Requirement - 25

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RED WING CAMPUS | 308 Pioneer Road | Red Wing, MN 55066 | 651-385-6300
WINONA CAMPUS | P.O. Box 409 | 1250 Homer Road | Winona, MN 55987 | 507-453-2700

Southeast Technical is an affirmative action/equal opportunity educator and employer. ADA accessible.
A member of the Minnesota State Colleges and Universities System.

Minnesota State Colleges and Universities is committed to a policy of nondiscrimination in employment and education opportunity. No person shall be discriminated against in the terms and conditions of employment, personnel practices, or access to and participation in, programs, services, and activities with regard to race, sex, color, creed, religion, age, national origin, disability, marital status, status with regard to public assistance, or sexual orientation. In addition, discrimination in employment base on membership or activity in a local commission as defined by law is prohibited.

This document is available in alternative formats to individuals with disabilities by calling (877) 853-TECH (8324) or (507) 453-2700.