Sound and Media Solutions
Installation and Service Technician
Job Purpose: Serves customers by
installing and servicing systems and products.
jobs prior to installation to ensure accuracy
plan for successful installation
studying system requirements; ordering and gathering components and parts;
performing inspections to assure quality and proper operation.
information and training to the customer.
existing accounts by analyzing work orders;; conducting tests; resolving
documentation and diagrams for installations and service calls, clearly
outlining any changes or special instructions.
Submit accurate paperwork immediately upon completion of work order.
upgrades, system additions and enhancements to our customers to keep them aware
of new technology.
rapport with customers by examining complaints; identifying solutions;
suggesting improved methods and techniques; recommending system improvements.
and comply with safety regulations and maintenance procedures. Promotes safe work practices among the team
and recommend improvements.
proper maintenance and accountability for assigned company vehicle, tools, and inventory.
customer confidence by keeping service information confidential
job knowledge by participating in educational opportunities; reading
100% customers satisfaction
description should not be construed to contain every function that may be
required to be performed by an associate in this position. Duties and
responsibilities may be added, deleted or changed at any time at the discretion
of management, formally or informally, either verbally or in writing.
Technical, Electronics Troubleshooting, Analyzing
Information, Client Relationships, Equipment Maintenance, Confidentiality,
Quality Focus, Results Drives, Organized, Communication Skills, Strong
Knowledge of Sound and Media Solutions Systems, 2 Year Technical Degree and/or 3
Years Related Experience. Registered Power Limited Technician helpful,
Manufacturer Training As Required.
majority of time is spent standing and walking. Extensive sitting may be
necessary when traveling to and from jobs. Movements such as stooping,
kneeling, and crawling are required. Climbing ladders and stairs are key
elements to this position. Heights range
from zero to 25 feet on a regular basis.
On occasion, installations require working at heights up to 50 feet.
Lifting, carrying, pushing, and pulling objects such as ladders, spools of
wire, and boxes are necessary. Weights
generally do not exceed 50 pounds, but may range from 50 to 100 pounds on
occasion. Reaching overhead is a vital aspect to performing this position, with
reaching in front of the body occasionally necessary. Simultaneous and repetitive movements of
hands, wrists, and fingers are required. Audio, visual, and verbal functions
are vital aspects of performing this job.
Excellent color vision is necessary in order to identify wiring color
codes. Driving a company vehicle is required daily. Driving and operating other machinery and
tools such as, a genie lift, motorized lift, drills, power saws, meters, etc.,
Requirements: Regular and reliable attendance is required
in this position, as well as the ability to meet deadlines. Due to the security
nature of our business, an offer of employment is contingent upon successful
completion of a background check and drug test.