Information Technology

D2L Assistance

D2L CornerBelow are some techniques for students who are having trouble with Desire to Learn (D2L).

Login Issues

Remember your Login name =  "Firstname.Lastname" and your password should be your Tech ID (including the zeros) the first time you login or whatever you have changed it to after the first time logging in.  If you still can’t get in, contact the Helpdesk at 507-453-2408 or email Helpdesk@southeastmn.edu and they can reset your password.

 

Things to Try if You Can’t Open a Course Item in D2L

  1. Check to see that you have the latest updates or at least a "reader" for the content.  You may need to get the latest updates for Flash Player or Adobe Reader, etc. or get a free reader for the content  (i.e. Word 2010 reader).
  2. Logout, turn off your computer, then re-start it after about 30 seconds.  Then try to open the media again.
  3. Try Saving the media to your desktop and then accessing it from your desktop file you just created.
  4. If you still have problems with opening the media, then contact your instructor.

 

D2L Information and Practice:

Want to take D2L for a test ride and try some things out?  You can, just login as a guest.  There are 25 guest accounts set up in D2L so just use the information below to login and try it out.

UserName:  The word "Guest", followed by any number up to 25. For example, "Guest1", "Guest4", "Guest16", etc.
Password:  "password" (use lower case letters)

Once you login just Click on the course title "D2L Self-Guided Tour" on the right side under My Courses.